Our Clients Are Awesome
Today, we sent a ‘Monthly Report’ to our clients.
This is the kind of info they should have received:
Expected Return: 9.04% Expected Value in 12 months: $136.412
Instead we sent something like that:
Expected Return: 0.00% Expected Value in 12 months: $-14,450,428,383,661
Naturally, we worked on fixing the bug fast, but in the meantime here are some of the most hilarious comments we got:
“You may have a bug: my expected value is larger than our national debt” – Kamil
“Pretty bummed about that expected value in 12 months! ” – Dan
“I think your expected value is a little off” – Blake
“I’m going to owe $676 trillion in 12 months?” – Milun
“My expected isn’t looking too good.” – Lester
“O rly?” – Joe
“That’s, uh, pretty disturbing expected value.” – Brad
“No worries, but given Lending Club’s recent troubles – you could give me a heart attack with mistakes like this” – Lyle
“Wait, what?” – Jason
“I am concerned about the Expected Value of my account. Will I be held liable for 34 trillion dollars? Will there also be fees?” – Michael
And the grand winner:
“I’m really concerned to see the expected value of my account to decrease by a quadrillion dollars over the next 12 months. That’s a lot of money and I would appreciate any referrals you have for intergalactic lending institutions that can may issue me a loan in order to brace myself financially for such a shortfall.” – Keith
Dear clients… you are awesome! (and sorry for the fright)
- Alex Neporozhniy
- 1 Comment
Loved the expected value oops comments you posted. As someone who handles the “oops” of my company to our customers I have to say that you handled this one exceptionally well. On many levels. Great job!